Privacy Policy
1.) Who we are
We are Zahnärzte Neustadt Passage AG, with its registered office at Baarerstrasse 12, 6300 Zug, Switzerland, registered in the Commercial Register of the Canton of Zug under number CHE-491.764.777 (“Zahnärzte Neustadt Passage”, “we”, “us”).
When you visit our website www.znp.ch (the “Website”), personal data is collected, recorded, disclosed or otherwise processed. In accordance with applicable data protection laws, we are to be designated as the data controller with regard to the personal data we process.
2.) We recognise that the protection of your privacy is
important. The protection of your privacy and your personal data in accordance with applicable data protection legislation, and in particular the Federal Act on Data Protection (“FADP”) and the General Data Protection Regulation (“GDPR”), is important to us.
In this privacy policy for our website (this “Privacy Policy”), we describe how your personal data is collected in connection with your visit to our website, how and for what purposes we use your personal data, and to whom we may disclose your personal data. This Privacy Policy also provides information about your rights in relation to the processing of your personal data. You should therefore read this Privacy Policy very carefully.
From time to time, we may need to amend this Privacy Policy. The current version of our Privacy Policy is always available on our website at www.znp.ch/datenschutzerklaerung/. We advise you to review this Privacy Policy regularly. We will provide you with the current version of this Privacy Policy upon request.
Please note: By using our website and providing us with your personal data, you acknowledge that your personal data will be processed as described in this privacy policy.
Note: The foregoing does not constitute ‘consent’ to the processing of your personal data. Unless expressly stated otherwise, we will not rely on the legal basis of consent to process your personal data.
3.) From whom do we collect personal data?
As part of our services, we may collect personal data relating to visitors to the website and to individuals who book an appointment themselves via our website. The same applies in the event that a third party books an appointment on your behalf.
4.) How do we collect your personal data?
We may collect information about you in various ways when you visit our website:
– automatically as soon as you visit our website, for example when data is automatically recorded by our IT systems whilst you are browsing the website;
– directly from you when you visit our website, which may also include information you provide to us via the contact forms available on the website;
– in other ways, for example via cookies.
5.) What personal data do we collect and for what purposes do we use it?
We collect the following information about you and use it for the following purposes:
Personal data: Purposes:
– Your contact details (name, address, telephone number, email address or other contact details): booking appointments, sending appointment reminders, registration, issuing invoices
.– Your IP address and browsing behaviour: improving and optimising our website.
– Technical data (e.g. web browser, operating system or time of page visit) relating to you: to ensure the error-free provision of our website and for analytical purposes.
We process the data marked with an asterisk in order to provide a service to our customers. For other processing activities, we rely on the protection of our legitimate interests.
6.) To whom do we disclose your personal data?
For the purposes listed above, we may disclose your personal data to service providers with whom we collaborate (e.g. IT service providers or marketing agencies). Your personal data may also be disclosed to other group companies and owners for analytical purposes.
To ensure the protection of your personal data, we will, where necessary, ensure that appropriate contractual safeguards are in place when we disclose your personal data to a third party. For example, we will enter into data processing agreements with the relevant third parties (to agree on restrictions regarding the use of your personal data and obligations regarding the protection and security of your personal data).
The third parties to whom we disclose your personal data as described above are generally based in Switzerland or in countries within the European Economic Area (‘EEA’). In exceptional cases, they may also be based in countries outside the EEA and Switzerland, where data protection standards are lower than in the EEA and Switzerland. In such cases, in accordance with the applicable data protection legislation, we ensure that adequate measures are taken to guarantee an appropriate level of protection for your personal data. In particular, we will enter into standard data protection clauses with the relevant third parties, which have been drawn up or recognised by the European Commission and the Federal Data Protection and Information Commissioner (‘FDPIC’).
Your personal data and/or personal profile will not be leased or sold to third parties.
7.) How long do we retain your personal data?
Your personal data will not be retained for longer than is necessary for the purposes for which it is processed (we refer to the purposes listed above under Section 5). We will only retain your personal data for longer if we are legally obliged to do so, or if it is necessary to defend our interests in the context of a legal dispute (whether in or out of court).
8.) How do we protect your personal data?
In view of the risks we have identified, we will take appropriate administrative, technical and organisational measures to ensure the adequate security of your personal data. We protect personal data that is transmitted, stored or otherwise processed against destruction, loss and alteration, as well as against unauthorised disclosure and unauthorised access. In particular, we have switched the website to the HTTPS (Hypertext Transfer Protocol Secure) protocol.
Please note that data transmission over the internet (e.g. when communicating by email) may be subject to security vulnerabilities. It is not possible to provide complete protection of data against access by third parties.
In addition, we ensure that the personal data we process is accurate and up to date. For this reason, we ask you to inform us of any changes to your personal data (such as your contact details) so that we can, for example, send you appointment reminders and invoices.
9.) What rights do you have and how can you exercise them?
Under applicable data protection law, you may exercise the following rights at any time and, in principle, free of charge:
– Information and access to your personal data;
– Rectification of your personal data;
– Erasure of your personal data (‘right to be forgotten’);
– Restriction of the processing of your personal data;
– Objection to the processing of your personal data;
– Data portability, i.e. the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit this data to another organisation.
To find out more about these rights and the conditions under which they apply, particularly regarding the right to object, please refer to the Annex.
Finally, you have the right to lodge a complaint with the competent supervisory authority, the EDÖB (Federal Data Protection and Information Commissioner, Feldeggweg 1, CH-3005 Bern), in connection with our processing of your personal data.
10.) Use of cookies and social media plug-ins
We use cookies and similar technologies on our website and process your personal data (e.g. IP address) in order, for example, to personalise content and adverts, to embed third-party media, or to analyse traffic to our website. Data processing may also take place as a result of cookies being set. We share this data with third parties, whom we name in the privacy settings.
Some services process personal data in non-EU countries. By consenting to the use of these services, you also consent to the processing of your data in these countries in accordance with Article 49(1)(a) of the GDPR and Article 17(1)(a) of the DSG. This carries the risk that your data may be processed by public authorities for control and surveillance purposes, possibly without the possibility of seeking legal redress.
Data processing may take place with your consent or on the basis of a legitimate interest, which you may object to in the privacy settings. You have the right to withhold your consent and to amend or withdraw your consent at a later date.
The legal
bases for the processing of personal data in this context are Article 6(1)(c) of the GDPR and Article 6(1)(f) of the GDPR. Our legitimate interest is the management of the cookies and similar technologies used, and the associated consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide personal data. If you do not provide the personal data, we will not be able to manage your consents.
Cookies are small text files used by websites to make the user experience more efficient.
By law, we may store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we require your permission.
This site uses different types of cookies. Some cookies are placed by third parties that appear on our pages.
We use the following cookies
on our website:
– Essential: Real Cookie Banner, Wordfence, WPML
Essential services are required for the basic functionality of the website. They contain only technically necessary services. You cannot opt out of these services.
– Functional: Font Awesome, Google Maps, Google reCAPTCHA, Google Tag Manager, YouTube
. Functional services are necessary to provide features that go beyond the website’s basic functionality, such as more attractive fonts, video playback or interactive Web 2.0 features. Content from, for example, video and social media platforms is blocked by default and can be enabled. Once consent is given for the service, this content is loaded automatically without the need for further manual consent.
– Analytics: no
analytics cookies are used to help website owners understand how visitors interact with websites by collecting and reporting information anonymously
.– Marketing: no
marketing cookies are used to track visitors across websites. The aim is to display adverts that are relevant and appealing to the individual user and are therefore more valuable to publishers and third-party advertisers.
In addition, we use social media plug-ins. These enable us to recognise you based on your social media profile and to import certain data (such as your identification and contact details or your profile picture). They also allow us to use the ‘share buttons’ of social media platforms (e.g. LinkedIn, Twitter, Facebook, etc.). You can find more information on this in the privacy policies of your social media providers. If you do not wish to be linked to your social media profile, please log out before using our website.
11.) How can you manage or delete these cookies?
All common browsers offer the option to manage the cookies that have been installed on your computer or mobile device.
If you do not wish the website to install cookies on your computer or mobile device, you can simply restrict or prevent their installation by adjusting the settings on your browser or mobile device. In addition, you can configure the settings on your mobile device or browser so that you receive a notification every time a cookie is installed on your computer or mobile device. This allows you to decide whether or not to accept these cookies.
Please note that certain parts of our website may no longer function correctly and that you may no longer enjoy an optimal user experience if you reject some of the cookies we use.
12.) Contact
If you have any questions, comments or complaints regarding this privacy policy or the processing of your personal data by us, you can contact us by post at Zahnärzte Neustadt Passage AG, Baarerstrasse 12, CH-6300 Zug, by email at info@znp.ch and/or by telephone on +41 (0)41 711 77 25.
Last updated on 20 August 2023
Appendix
:
Right to information and right of access to your personal data:
You may at any time request further information about our data processing and the personal data we hold about you. You may submit your request for access in writing, enclosing a copy of your identity card or passport, to the address listed under Section 12) Contact.
Right to rectification of inaccurate data and completion of incomplete data:
If your personal data is inaccurate or incomplete, you have the right to request that this data be rectified or completed without delay.
Right to erasure of your personal data (‘right to be forgotten’):
You may request that we erase (some of) your personal data:
– if it is no longer necessary for the purposes for which it was collected or otherwise processed;
– if the processing was based on your consent and you have withdrawn that consent;
– if you have other legitimate grounds to object to the processing of your personal data;
– if we are processing your personal data unlawfully;
or– if the erasure of your personal data is necessary to comply with one of our legal obligations.
Please note that we may refuse to erase your personal data in certain cases, namely: (i) to exercise the right to freedom of expression and information; (ii) to comply with a legal obligation; or (iii) to establish, exercise or defend legal claims.
Right to restriction of processing:
You may request that we (temporarily) restrict the processing of your personal data:
– if you have contested the accuracy of your personal data, for a period enabling us to verify the accuracy of that data;
– where the processing is unlawful and you oppose the erasure of your personal data and instead request the restriction of its use;
– where we no longer need the personal data for the purposes of the processing, but you require it for the establishment, exercise or defence of legal claims;
or– if you have objected to the processing, whilst it remains to be determined whether our legitimate grounds override yours or not.
Right to object (free of charge):
You may, under certain conditions, object to the processing of your personal data if such processing is based on our ‘legitimate interests’. If your objection is legitimate, we will no longer process your personal data unless we have overriding legitimate interests in the data processing, or the processing is necessary.
If we process your personal data for direct marketing purposes, you may object to the processing at any time or withdraw your consent. You also have the right not to be subject to profiling for direct marketing purposes.
Right to data portability:
In some cases, you have the right to receive all your personal data in a structured, commonly used and machine-readable format, and to transmit this data to another data controller. You are entitled to this right provided that:
– the processing is based on consent or on the performance of a contract; and–
the processing is carried out by automated means.